Returns & Refunds

At ProSky Drone, we strive to ensure your satisfaction with every purchase. If you find yourself dissatisfied with your Pro Sky Drone product, we've outlined our return and refund policy to provide a hassle-free experience:

Return Period:
You may return your Pro Sky Drone product within 30 days from the date of delivery. Beyond this period, unfortunately, we cannot process any returns.

Return Process:
1. Locate the return slip included in the original product packaging.
2. Fill out the return slip, providing details such as your order number and reason for return.
3. Place the completed return slip inside the box with the product.

Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the product.

Refund Process:
Upon receiving and inspecting the returned item, we will process your refund. Please allow a reasonable processing time, and note that refunds will be issued to the original payment method used for the purchase.

Damaged or Defective Products:
If you receive a damaged or defective Pro Sky Drone product, please contact our customer support team immediately at [support@proskydrone.com] with photos of the damage. We will work swiftly to provide a resolution.

Contact Us:
If you have any questions or concerns regarding our return and refund policy, feel free to reach out to us at [support@proskydrone.com]. We are here to assist you.

Thank you for choosing ProSky Drone. We appreciate your trust, and we are committed to ensuring a positive experience with our products.

Delivery

At ProSky Drone, we understand the importance of timely delivery. Here's our shipping policy to guide you through the expected delivery times for your Pro Sky Drone product:

Shipping Timeframes:

- UK: 2-4 days
- USA: 3-5 days
- Europe: 5-7 days
- Australia and New Zealand: 3-5 days
- Rest of the world: 10-15 days

Please note that these timeframes are estimates, and actual delivery times may vary based on factors such as customs processing and local postal services.

Order Processing:
Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking information.

Tracking Your Order:
To track your order, use the provided tracking number in the confirmation email or log in to your ProSky Drone account on our website.

Shipping Partners:
We partner with trusted shipping carriers to ensure the safe and timely delivery of your Pro Sky Drone product.

Shipping Charges:
Shipping charges are calculated based on your location and will be displayed during the checkout process.

International Shipping:
For international orders, please be aware of any customs duties or taxes applicable in your country. These charges are the responsibility of the customer.

Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer support team at [support@proskydrone.com]. We are here to assist you.

Thank you for choosing ProSky Drone. We appreciate your patience and understanding as we strive to provide a smooth and efficient shipping experience.

support@proskydrone.com

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